Privacy Policy

Who We Are

This Privacy Policy describes how True North (True North Compass Limited) collects, uses, and protects your personal information. We are committed to protecting your privacy and handling your data responsibly. We operate a personal values audit and life direction compass workshop designed to help you align your daily actions with your core beliefs. Our workshop is based in Drogheda and serves individuals seeking greater clarity and purpose in their lives.

Information We Collect

We collect personal information in several ways:

• Contact Information: When you register for our workshop or inquire about our services, we collect your name, email address, phone number, and postal address.
• Workshop Data: During our workshop sessions, we may collect information about your values, beliefs, and personal goals to provide personalized guidance.
• Usage Data: We automatically collect information about how you interact with our website, including pages visited, time spent, and device information.
• Cookies and Tracking: We use cookies to enhance your browsing experience and analyze website traffic.
• Communication Data: We keep records of any messages, emails, or communications you send us.

Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: When you voluntarily provide information by registering for our workshop or contacting us, you consent to us processing that data.
• Legitimate Interest: We process certain information to improve our services, maintain security, and communicate with you about workshop updates and related services.
• Legal Obligation: We may process information to comply with Irish and EU law, tax requirements, and other legal obligations.
• Performance of Contract: We process information necessary to deliver our workshop and related services to you.

How We Use Your Information

We use the information we collect for the following purposes:

• Delivering and personalizing our workshop experience
• Communicating with you about workshop details, updates, and follow-up guidance
• Processing registrations and payments
• Improving our services and website functionality
• Analyzing website traffic and user behavior
• Complying with legal and regulatory requirements
• Preventing fraud and ensuring security

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in delivering our workshop and maintaining our website, and they are bound by confidentiality agreements.

Data Retention

We retain your personal information for the following periods:

• Workshop Registration Data: We retain your registration information for 24 months after your workshop participation to provide follow-up support and guidance.
• Contact Form Messages: Messages sent through our contact form are retained for 12 months after your last interaction with us, unless we need to retain them longer for legal or contractual reasons.
• Website Analytics and Cookies: Analytics data is retained for 12 months. Cookie data expires according to each cookie’s specific retention period, typically between 6 and 12 months.
• Email Communications: We retain email correspondence for 18 months unless longer retention is required for legal compliance.
• Server Logs: Technical server logs are retained for 12 months for security and troubleshooting purposes.

After these retention periods, we securely delete or anonymize your information unless we are legally required to retain it longer.

Your Rights

Under Irish and EU data protection law, you have the following rights:

• Right of Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your personal information, subject to certain legal exceptions.
• Right to Restrict Processing: You can ask us to limit how we use your information.
• Right to Data Portability: You can request your information in a structured, commonly used format.
• Right to Object: You can object to certain types of processing, including marketing communications.
• Right to Lodge a Complaint: You have the right to file a complaint with the Data Protection Commission of Ireland if you believe we have violated your rights.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. We use both essential cookies (necessary for site functionality) and analytical cookies (to understand user behavior and improve our services).

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to access or use features of our website. For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure, and restricted access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third Parties and Data Sharing

We do not sell or share your personal information with third parties for marketing purposes. We may share your information with:

• Service providers who assist in delivering our workshop and maintaining our website (payment processors, email providers, hosting services)
• Legal authorities when required by law or to protect our rights
• Professional advisors such as accountants and legal counsel

All third parties are contractually obligated to protect your information and use it only for the purposes we specify.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the “Last updated” date at the top of this document. Your continued use of our services following any updates indicates your acceptance of the revised Privacy Policy.